The Good Store

Shipping & Returns

SHIPPING

Yes, it's true! We ship worldwide. 

It will take 2-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a tracking number once your order ships.

DESTINATION SERVICE ESTIMATED TIME COST
United States USPS 4-7 Business Days
£5.00
Canada Canada Post 6-8 Business Days
£10.00
International¹ USPS International 10-14 Business Days*
£10.00

 

Please note: orders made between December 5th to December 14th will take an additional 3-4 business days to be processed and ship out due to a higher volume of orders during the holiday season. We are doing our best to get your orders out as fast as possible. Once it is sent out, you will receive your tracking number to follow your package! Thank you for your patience!

 International Orders: On very rare occasions international shipping to some countries can take 3-5 weeks. Even longer for some slow-to-ship countries such as Australia, Brazil, Germany, Italy, Mexico, Netherlands and Romania. We are not responsible for any delays caused by the destination country's customs clearance processes. 

Customs and duty fees are not included and it is the customer's responsibility to pay. We cannot determine the duty fees for country to country, please contact your local customs office if you have any questions.

 

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at contact@luxylemon.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it.  If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

DELIVERED BUT NOT DELIVERED

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers at numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 




RETURNS

  1. DO YOU HAVE A RETURN POLICY OR EXCHANGE POLICY?

    Yes, we are pleased to offer a return policy on unused product. We find that we have remarkably low return rates and we are proud of the high quality products we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns and exchanges on unopened product that have not been tampered with.

  2. MAY I RETURN MY ORDER?

    We are more than happy to accommodate returns on products unused within 48 hours of delivery date. You may return your Good Store order ONLY if they have been unopened and not taken out of the packaging. 

    We reserve the right to refuse an exchange or refund if items are non-saleable, indicated on their respective product pages. 

    Items indicated as sale cannot be returned for refund, or exchange. All sale items are final sale.

  3. HOW DO I MAKE A RETURN?

    You must contact us first at (chat@thegoodstore.co) within 48 hours of receiving your order. All Good Store products must be shipped back unopened in the original packaging and condition or a return will not be issued. 

    We will then provide you with our return address where the returned items will be inspected to see if you qualify for a return. 

  4. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

    You are responsible for all return shipping costs and we suggest that you send your return tracked and obtain proof of postage in case the return gets lost as Good Store will not be responsible for lost returns.

    Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

    Original shipping charges are non-refundable and will be deducted from the refund and return shipping costs are not reimbursed.

  5. WHEN WILL I RECEIVE MY REFUND?

    A full refund will be issued to your original payment method after we have received, inspected and confirmed that the products are in original condition. 

    You may contact us by e-mail at store@thegood.co and we will reply to you within 24 hours.