Faq & Shipping Info

Frequently Asked Questions

Shipping Dates

All orders from 2015 have been shipped. If your order has failed to arrive, please contact us immediately. Thank you.

1st Feb 2016, 15th Feb 2016

1st March 2016, 15th March 2016

1st April 2016, 15th April 2016

1st May 2016, 15th May 2016

Ordering

How do I place an order?

Placing an order with us is very straight forward. We have been trading for over 4 years and have made the necessary improvements to assure that the customers ordering experience runs as smoothly as possible.

Firstly, our store is open for pre-orders only. If you’re unfamiliar with how pre-orders work, here is a great example; it’s similar to buying tickets for a concert, you purchase the ticket in advance and days before the concert starts, your ticket is delivered to you. To place an order on our store, browse our website, add the items you would like to purchase to your cart and checkout. At the checkout, select a shipping method and add any promotional codes that are available. Once your order is completed you will receive an email confirming your order.

We are unable to take orders via telephone or email or cash deposits at this time.

How do I know my order was successful?

You will receive an automated email confirming your order was successful and is ready to be processed by our dispatch team. Once your order has been shipped you will receive another email confirming your order has left our warehouse.

Are all items on your website in stock?

Our store is open for pre-orders only. Therefore no items are in stock. Our warehouse receives deliveries every 10 days and all products included in these deliveries are orders pending dispatch. If the item you would like to purchase is available on our website then this means the item is available to pre-order.

Can I cancel/amend my order?

If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email our customer service team for assistance. Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so. If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. Please see our returns section for more information.

I’ve not received my order, where is it?

If you have not received your order within the estimated time then please check the following before contacting our customer service team.

• Check you have received an email confirming your order has been dispatched. In a rare case, if you haven’t received this email as of yet, that means we are still awaiting a delivery from our printers. If this is the case, we will keep the customer updated until the order is dispatched.
• If you purchased a tracking number, check the tracking information that is included in your dispatch confirmation email using the relevant link.
• Check for emails, phone calls and attempted delivery cards from one of our couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery. Although our couriers should not leave your parcel with a neighbour, it’s always worth checking with your neighbours just in case.
• Check nobody at your address has taken delivery on your behalf.

My order is incorrect/missing an item?

If you have received your order and you are missing one of your items or have received an incorrect item then please contact our customer service team. Please quote your order number and provide us with your full name and address, to help speed up the process.

Shipping

Which courier will deliver my order?

We use Royal Mail for our Standard Delivery within the UK, Express Deliveries within the UK and all international orders.

How long is delivery?

Standard UK delivery – We aim to deliver all UK orders between 3 and 7 working days. Weekends and bank holidays are not considered as working days.

Express UK delivery – If your order was placed before 3PM Monday – Thursday you will receive your item the next working day excluding weekends and bank holiday. If your order was placed after 3PM on Thursday it will not be delivered until the following Monday. If your order was placed after 3PM on Friday this will not be delivered until the following Tuesday.

Next working day delivery is not guaranteed during promotional periods. If your order is time sensitive please email our customer service team who will strive to get your order to you on time where possible.

International orders usually arrive within 7-10 working days, shipment times can vary depending on whether your order is subject to customs and duty charges that are beyond our control. Please allow a minimum of 15 working days before contacting our customer service team regarding late or no delivery of your order.

How much is delivery?

UK Standard Shipping – $6.00 (for orders under $50.00)
UK Express Shipping - $10.00
International Shipping - $8.00 (for orders under $50.00)

How can I track my order?

If you have purchased tracking, a tracking number will be included in your dispatch confirmation email.

Please use the following links to track the whereabouts of your order.

Royal Mail - https://www.royalmail.com/track-your-item
FedEx - https://fedexuk.net/accounts/track.aspx
DPD - http://www.dpd.co.uk/service/tracking
Parcel Force - http://www.parcelforce.com/track-trace

Please note, orders placed using our Standard UK Delivery are not track able.

How do I know my order has been dispatched?

An email will be sent confirming your order has left our warehouse and if you purchased tracking, your tracking information will also be included in this email.

What if I’m not at my address when my order is delivered?

If Royal Mail attempt delivery when you are not in a card will be left with details on how to arrange re-delivery or collection. Failing this you can track your order at https://www.royalmail.com/track-your-item and rearrange delivery.

If your parcel is not called for it will be returned to us, once we receive it we will be in touch via email. Please note – when collecting your order from a courier depot you may be required to provide photo ID

Can someone else sign for my parcel?

Any signature provided at the delivery address will be taken as proof of delivery.

Can I amend my delivery address?

If you have made a mistake with your address when placing your order please contact us immediately so we can try to rectify your details. Please quote your order number when doing this to speed the process up. If your order has already left our warehouse, then we are unable to amend the shipping details. If your order can not be delivered due to the address being incomplete or being refused at the address we will contact you directly, this will not be until the item is returned to us.

Do you deliver to my country?

We deliver to almost every country, if you are unsure please contact our customer service team.

Will I be required to pay Customs and Import charges?

Any customs or import charges that occur are the responsibility of the recipient, these will be charged at the point of delivery. Unfortunately we have no control over these charges as all charges will vary depending on the destination selected.

Paying

What payment method do you accept?

Payment can currently only be made using Stripe. Stripe accepts all major credit cards. We are planning on adding PayPal as another option before February 2016.

When will payment be taken from my account?

Payment is usually taken as soon as the order has been placed. It can take up to 5 working days before the funds show as having left your account.

Returning

How do I return my order?

A return slip is included in every package sent. Please fill in the information required and return the package to our warehouse. When we receive the returned order, a refund will be issued immediately. Please note – at this moment at time we do not offer an exchange, if you wish to change the size, colour or style of your item a new order will have to be placed. Please accept our apology for any inconvenience this may cause.

How do I know you have received my return?

An email will be sent once the return process has been completed.

How long does it take for the funds to be back in my account?

Refunds are usually processed within 5 – 10 working days.

Do I have to pay for return postage?

Unfortunately we are unable to cover any cost you may incur when returning an item unless the item is faulty or incorrect.

I’ve not been refunded the full amount?

If you have returned your item(s) for being unsuitable we are only able to refund the item(s) cost this will not include the original delivery cost. Should your item(s) be faulty a full refund will be issued including the original delivery charges and the return delivery cost.

Products

Are more sizes available?

The sizes shown on our website are the only sizes available. Please keep checking the item as a return may be made and added to our website.

How do I know what size to order?

Also, our garments are pre-shrunk, so ordering up a size to prevent shrinkage isn't neccessary.

Size	Length		Shoulder		Bust		Sleeve Length		Sleeve Opening
	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch
S	66	25.98	43	17.32	90	35.43	19	7.48	16	6.30
M	68	26.77	44	17.72	94	37.01	20	7.87	17	6.69
L	70	27.56	45	18.11	98	38.58	21	8.27	18	7.09
XL	72	28.35	46	18.22	102	40.16	22	8.66	19	7.48
2XL	74	29.13	47	18.50	106	41.73	23	9.06	20	7.87

Will you be getting a restock?

Our store is open for pre-orders only and we receive deliveries every 10 working days. Therefore all items are always available to purchase, unless stated otherwise. It’s worth following us on Instagram to keep up to date with restocks and new products.

The item I ordered is now in the sale, can I get a refund for the difference?

You are more than welcome to return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won't purchase this item before you get chance to do so.